From about 8:30 to 10:30 CET today, we had some unexpected downtime for our webpage. Working together with our hosting provider, we brought the machine back up as quickly as possible and no data was lost.
Additionally, no data was lost on the archive service, either. Apart from the fact the the service runs on different machines, even in the case of an outage, no data would be lost because the storage backend architecture is completely separate from the frontend that serves the API and handles client requests.
So, even though we did see some ugly effects on the webpage, no customer data was affected.
We will be working with a secondary system in the future to ensure that no further outages occur and apologize to our customers for the delay the problem caused for them.